Refund policy

Return & Refund Policy – KVIT Flowers

Last updated: February 19, 2026

At KVIT Flowers, we take pride in creating fresh, high-quality floral arrangements.

Due to the perishable nature of fresh flowers, all sales are generally final.

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Damaged or Wilted Upon Delivery

If your bouquet was delivered in a damaged or visibly wilted condition, you must contact us within 6 hours of delivery to be eligible for a refund or replacement.

📧 Chepinohaa@gmail.com

📞 (343) 596-4594

Please include:

• Your order number

• Clear photos taken immediately upon delivery

• A brief explanation of the issue

If the issue is confirmed to have occurred before or during delivery, we may offer a replacement or refund at our discretion.

Claims made after 6 hours from delivery will not be eligible, as flower condition may change due to handling, storage conditions, or environmental factors.

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Order Cancellations

Orders may be cancelled up to 48 hours before the scheduled delivery date for a full refund.

Orders cancelled less than 48 hours before delivery may not be eligible for a refund, as flowers are prepared specifically for your order.

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Delivery Responsibility

We are not responsible for:

• Incorrect address information provided by the customer

• Recipient not being available at the time of delivery

• Improper care after delivery

• Delays caused by weather or circumstances beyond our control

If delivery is unsuccessful due to incorrect information, redelivery fees may apply.

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Non-Returnable Items

The following items are non-returnable:

• Custom or personalized arrangements

• Same-day delivery orders

• Items that have been mishandled after delivery